Digital and Value Creation: Where Do European Banks Stand?

As traditional banks have been increasingly focusing on digital to help curb customer drain to neobanks, digital performance must also be assessed in terms of value creation. This includes better retention by improving the experience through on digital channels, as well as expanding banking and insurance products available through said channels to help grow NBI. Digital performance rating agency D-Rating’s 2022 “Digital Proposition” stream shows that this issue is already driving stakeholders. Continue reading