CHICAGO, USA (APRIL 10, 2017) ( JAYSE D ANSPACH) – United Airlines sparked outrage on Monday (April 10) for the treatment of a passenger who was physically dragged off a plane the airline had overbooked.
Videos posted online by other passengers showed a man screaming as officers yanked him from his seat on United Flight 3411 before it departed from Chicago O’Hare International Airport to Louisville, Kentucky, on Sunday.
The man, who appeared to be Asian, was seen being dragged down the aisle on his back by his hands, body limp, bleeding from the mouth, glasses askew and shirt pulled up above his navel
In a letter circulated to employees and seen by Reuters, United Chief Executive Officer Oscar Munoz did not apologize for the way the passenger was handled, writing that the passenger had “defied” security officers.
Outrage erupted on social media globally and in China, with the topic attracting more than 130 million views on the Chinese Weibo platform by Tuesday afternoon.
Many users focused on comments from a fellow passenger reported in the Washington Post, who said the man dragged off the plane said he was “being selected because I’m Chinese”.
Shares of United Airlines parent United Continental Holdings fell almost four percent in early trade on Tuesday.