Tag Archives: business to business

05Aug/20

Customer Experience Outsourcers Launch Intelligent and Self-service Options to Improve Business Outcomes in Europe

August 5, 2020EconomyArticles, Business, business to business, CX, Economic globalization, Economy, frost & sullivan, International business, Offshoring, Outsourcing, Telecommutingsmbale

Frost & Sullivan’s recent analysis, European Customer Experience Outsourcing Services Market, 2020, reveals that outsourcers are increasingly relying on advanced technologies to meet client requirements in the customer experience (CX) outsourcing services industry. The European market is mature and characterized by demands for specific languages, cultural affinity, and nearshoring. COVID-19 has adversely affected the industry in 2020 and Frost & Sullivan expects total market revenue to reach €16.23 billion, a 7.5% decline. Read more

25May/20

BGL Consumer Insider — eCommerce is Thriving Amid a COVID-Induced “New World”

May 25, 2020InternetBrown Gibbons Lang & Company, business to business, Business/Finance, Company: BGLsmbale

Digital commerce is capturing a growing share of consumer and business-to-business sales, and COVID-19 is accelerating that trend, according to the Consumer Insider, an industry report released by Brown Gibbons Lang & Company (BGL). Read more