Frost & Sullivan’s recent analysis, European Customer Experience Outsourcing Services Market, 2020, reveals that outsourcers are increasingly relying on advanced technologies to meet client requirements in the customer experience (CX) outsourcing services industry. The European market is mature and characterized by demands for specific languages, cultural affinity, and nearshoring. COVID-19 has adversely affected the industry in 2020 and Frost & Sullivan expects total market revenue to reach €16.23 billion, a 7.5% decline. Read more
Wilbur Ross, President-elect Donald Trump’s choice to run the Department of Commerce, has a long record of outsourcing American jobs, counter to Trump’s message o protecting US jobs as a candidate. Andy Sullivan reports. Continue reading
Just 62 people have as much wealth as half the planet’s population, according to an Oxfam report, released as politicians and business leaders gather at the World Economic Forum in Davos.