Tag Archives: frost & sullivan

05Aug/20

Customer Experience Outsourcers Launch Intelligent and Self-service Options to Improve Business Outcomes in Europe

Frost & Sullivan’s recent analysis, European Customer Experience Outsourcing Services Market, 2020, reveals that outsourcers are increasingly relying on advanced technologies to meet client requirements in the customer experience (CX) outsourcing services industry. The European market is mature and characterized by demands for specific languages, cultural affinity, and nearshoring. COVID-19 has adversely affected the industry in 2020 and Frost & Sullivan expects total market revenue to reach €16.23 billion, a 7.5% decline. Read more

19Jul/20

Frost & Sullivan Reveals Top Five Predictions for the Global Healthcare Industry Post COVID-19

Frost & Sullivan’s recent analysis, Post-Pandemic Global Healthcare Market Outlook, 2020, forecasts that 2020 will be an unforgiving but transformational year for the healthcare industry. As the world grapples with a global emergency caused by the COVID-19 pandemic, the healthcare industry is expected to witness a drop in growth from 5.3% to 0.6% in 2020, with revenues remaining below the $2 trillion mark. Read more

21Jun/20

Europe’s Urgent Need for Improved Business Continuity Creates an Unprecedented Opportunity for the UCaaS Market

Frost & Sullivan’s recent analysis, Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026, finds that the European hosted Internet Protocol (IP) telephony and Unified Communications-as-a-Service (UCaaS) market will experience slower-than-anticipated growth in terms of both users and revenue in 2020 and 2021 due to churn in the installed base and reduced new user acquisitions. It will bounce back in 2022 and maintain a steady trajectory until 2026. The market is estimated to double in terms of provider revenue from 2019 to 2026, with installed users reaching 76.3 million by the end of the forecast period. Read more