Competentia, the global recruiting and workforce management specialist, today announced the acquisition of Dare, a leading professional recruitment and contract staffing agency with a 30 year history, expanding the company’s footprint in the Asia Pacific region. The acquisition sees Competentia add Singapore to its expanding list of global office locations. Read more
Frost & Sullivan’s recent analysis, European Customer Experience Outsourcing Services Market, 2020, reveals that outsourcers are increasingly relying on advanced technologies to meet client requirements in the customer experience (CX) outsourcing services industry. The European market is mature and characterized by demands for specific languages, cultural affinity, and nearshoring. COVID-19 has adversely affected the industry in 2020 and Frost & Sullivan expects total market revenue to reach €16.23 billion, a 7.5% decline. Read more
A new French labour law gives employees the “right to switch off” from email, smartphones and other electronic leashes to preserve off-hours and holiday time.
Tech giants and the U.S. Federal Communications Commission launch crackdown on robocalls. Bobbi Rebell reports.