Zambia’s Digital Payment Landscape: Bridging the Gap from Rails to Routine

Wed, July 29 2026 /Mpelembe Media/ — Zambia has made remarkable strides in expanding financial access, achieving a financial inclusion rate of 80.1% by 2025, a significant increase from 69.4% in 2020. A cornerstone of this progress is the National Financial Switch (NFS), a shared infrastructure that connects banks, payment service providers, fintechs, and mobile money operators. By facilitating wallet-to-bank, bank-to-wallet, and merchant transactions, the NFS eliminates the need for institutions to build expensive bilateral connections. However, despite these foundational achievements, Zambia faces a critical new challenge: transitioning these digital “rails” into an affordable, trusted, and everyday routine for its citizens. Continue reading →