Jan. 27, 2026 /Mpelembe Media/ — The emergence of agentic commerce is a transformative phase in retail where autonomous AI agents move beyond basic interactions to execute complex, multi-step tasks. Google Cloud is spearheading this shift by introducing Gemini Enterprise for Customer Experience, a platform that integrates shopping and service into a unified, intelligent system. Major global brands like The Home Depot, Papa Johns, and Gap Inc. are already adopting these tools to streamline internal operations and provide personalized digital concierges for their customers. By utilizing advanced reasoning and multimodal capabilities, these AI agents can autonomously manage the entire buyer journey, from initial product discovery to post-purchase support. Ultimately, this technology aims to bridge the gap between physical and digital storefronts, creating a seamless, proactive shopping environment that anticipates consumer needs. Continue reading →